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    Terms and Conditions

    TERMS AND CONDITIONS OF THE ONLINE SHOP boxxi.pro

    Operator: 

    Boxxi food solutions s.r.o. (hereinafter also referred to as Boxxi food solutions)
    Registered office: Mojmírova 130/4, Nusle, 140 00 Praha 4
    ID: 09165754
    Registered at the Municipal Court in Prague, insert C 331967

    These General Terms and Conditions (hereinafter referred to as GTC) govern the sale of goods through the online webshop located at boxxi.pro.

     

    I. INTRODUCTORY PROVISIONS - SERVICE(S) - DESCRIPTION, CHANGES TO THE TERMS AND CONDITIONS

     1.1 These GTC govern in particular the mutual rights and obligations of the parties arising in connection with or on the basis of a contract for the time-limited purchase of goods and/or the use of the services of Boxxi food solutions (hereinafter referred to as the "Contract") concluded between Boxxi food solutions and the purchaser(s) (hereinafter referred to as the "Customer") who purchases or intends to purchase from Boxxi food solutions the service and/or goods offered on the aforementioned internet portal via the portal boxxi.pro.

    1.2 These GTC are intended exclusively for the purchase of goods by the Customer (end consumer) for the purpose of direct consumption (i.e. they are intended exclusively for consumer contracts). It is a consumer contract if you are a consumer, i.e. if you are a natural person and you order the provision of a service outside the scope of your business activity or outside the scope of your independent exercise of your profession. Otherwise, it would not be a consumer contract and you would not be covered by consumer protection under the law and these terms and conditions.

    1.3 As a consumer, the Customer has in particular the right to receive information before the Contract is concluded, the right to withdraw from the Contract within 14 days for goods where that right is not excluded under Art. 5.2, the rights arising from defective performance under Art. IV, and the right to out-of-court dispute resolution under Art. 12.2.

    For deep-frozen and chilled food and for the other goods listed in Art. 5.2, the right of withdrawal is excluded on the grounds set out in Section 1837 of the Civil Code. For those goods the Seller provides, over and above its statutory obligations, the Satisfaction Guarantee under Art. 5.8 et seq.

    1.4 Provisions deviating from the GTC may be regulated in the offer of goods and/or services of Boxxi food solutions advertised on the Internet portal boxxi.pro. Such deviating provisions, if any, shall prevail over these GTC.

    1.5 These GTC form an integral part of the Contract. The Contract and the GTC may be concluded in Czech, Slovak or English. In the event of a discrepancy between language versions, the Czech version prevails.

    1.6 The Seller may amend the GTC. The version of the GTC in force at the moment the Order is submitted always applies to that Contract; an amendment to the GTC does not apply to Contracts already concluded. The current version of the GTC is always available at boxxi.pro.

    II. CONCLUSION OF THE CONTRACT BETWEEN BOXXI FOOD SOLUTIONS AND THE CUSTOMER

    2.1 How do we conclude a contract?

    The final prices of goods and services are shown on the web interface, including VAT. No prior registration is required to conclude a contract. However, you must complete the web form in accordance with these terms and conditions. You must fill in the required information in the web form. We consider the information provided in the web form to be correct and complete. Before submitting the web form for processing, you have the opportunity to check and change the data entered in the web form.  You can submit the web form for processing by pressing the "Continue" or "Register" button.

    2.2 When is the contract concluded?

    The Contract is concluded when Boxxi food solutions confirms the Customer's order electronically to the email address specified in the Order. The Order confirmation must contain in particular the following information: identification of the Buyer, type of goods, number of items, price for the goods, method of delivery, price for delivery of the goods by the carrier and delivery address.

    2.3 Text form of the contract 

    The contract shall not be in writing with the signatures of the parties. It is concluded remotely, via the Internet. The Contract consists of these Terms and Conditions, our offer of services on the web interface and the Order Form filled in by you. Before submitting the Order, you are allowed to check and modify the data you have entered in the Order, including with regard to your ability to detect and correct any errors made when entering data into the Order. To submit your Order, click on the "Finish and Pay" button. The information provided in the Order is deemed correct upon submission. Boxxi food solutions will acknowledge receipt of the Order promptly upon receipt of the Order to the email address you provided in the Order. Further amendment of the Order cancellation is regulated in ad III of the GTC.

    2.4 What if you don't understand something in the contract?

    If you have any questions about the terms and conditions or the contract, you can contact us by e-mail. We will be happy to provide you with all the necessary information.

    2.5 In which languages can the contract be concluded?

    The Contract may be concluded in Czech, Slovak and English. In the event of disputed points, the Czech version of the Contract and the GTC always prevails.

    2.6 Is the contract stored anywhere?

    We archive the contract (including these terms and conditions) in electronic form. The Contract is not accessible to third parties.

    2.7 In particular, the Customer is aware of the following obligations to Boxxi food solutions and therefore warrants the following:

    (a) is fully capable of exercising his or her legal capacity, in particular with regard to his or her age, or is represented by a legal representative,

    b) the customer acknowledges that Boxxi food solution is entitled to request proof of identity by producing a personal document.

    (c) all information provided by Boxxi food solutions is true, complete, accurate and correct,

    (d) the payment of the price does not circumvent or violate the rights of third parties and is entitled to use the financial resources used for payment,

    e) has thoroughly familiarized himself/herself with these GTC before using the boxxi.pro Internet portal, that he/she understands and agrees with them,

    f) does not purchase goods on the Internet portal boxxi.pro as a business person or for a business person, nor will he/she resell them to third parties (in particular alcoholic and/or tobacco products).

    2.8 In addition to the Customer or his/her representative, a natural person over 18 years of age who resides at the Customer's home or other premises and who provides a credible proof of identity or a one-time PIN code to the person handing over the goods to the Customer on behalf of Boxxi food solutions may accept the goods on behalf of the Customer.

    2.9 Every Customer receives the tax document for their Order electronically. The Seller sends it to the e-mail address stated in the Order and it is also available in the Customer’s profile at boxxi.pro. On handover of the goods the Customer receives a confirmation of payment.

    2.10 The Customer acknowledges that Boxxi food solutions is not obliged to enter into the Agreement.

    2.11 The Customer agrees to the use of remote means of communication when concluding the Contract. Costs incurred by the Customer when using remote means of communication in connection with the conclusion of the Contract (internet connection costs, telephone call costs, etc.) shall be borne by the Customer.

    III. CHANGE AND CANCELLATION OF THE ORDER

    3.1 The Order is binding for the Customer from the moment it is submitted through the portal boxxi.pro. The Order may be cancelled by e-mail to zakaznik@boxxi.cz within 30 minutes of placing it, and at any time within the Seller's notification that the ordered goods are out of stock.

    3.2 When changing or cancelling an Order, the Customer must state the Order number and the date of the Order.

    3.3 If the Customer cancels the Order after the period under Art. 3.1 and the Seller has already prepared the goods for dispatch or handed them over to the carrier, the Seller is entitled to reimbursement of the costs actually incurred in preparing and transporting the consignment, up to a maximum of CZK 200. The purchase price of the goods is refunded to the Customer.

    3.4 If the Customer does not collect the goods within the stipulated period at the pick-up point, or does not take delivery from the carrier on the date stated in the Order or on an alternative date confirmed by both parties, the goods are returned to the Seller. In that case the Seller is entitled to reimbursement of the transport and handling costs actually incurred and, in the case of goods which cannot be returned to sale because the cold chain has been broken, also to compensation for their price. The Seller refunds the remainder of the amount paid; a credit towards a future purchase instead of a monetary refund may be provided only with the Customer's consent.

    3.5 This Article does not affect the rights of a Customer who is a consumer, in particular the right to withdraw from the Contract under Art. V and the rights arising from defective performance under Art. IV. Where the Seller refunds monies as a result of withdrawal under Art. 5.1, it does so in money by the same means as it received them, within 14 days and without deducting any handling or administrative fee.

    IV. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

    A. Rights arising from defective performance

    4.1 The Seller is liable to the Customer for the goods being free from defects on delivery, in particular for their conformity with the description, quantity, quality and the information on the packaging, and for their fitness for the usual purpose. The Seller recommends that the Customer inspect the goods on delivery and raise any defect without undue delay; for chilled and frozen food this is essential for assessing the cause of the defect. Failure to raise a defect on delivery does not, however, affect the Customer's right to raise it later within the statutory period.

    4.2 For food, the Customer may raise a defect which manifests itself before the use-by date or best-before date stated on the product label, provided the Customer complied with the storage conditions stated on the packaging. For non-food goods, the Customer may raise a defect which manifests itself within two years of delivery pursuant to Section 2165 of the Civil Code.

    4.3 Opening the packaging does not prevent the exercise of rights arising from defective performance where opening is necessary to establish the defect.

    4.4 A change in the goods occurring after delivery to the Customer as a result of a break in the cold chain on the Customer's side, refreezing of thawed food, incorrect thawing, or storage contrary to the information on the packaging is not a defect; nor is the expiry of the use-by or best-before date after delivery. For goods sold at a reduced price, the rights arising from defective performance do not cover the defect for which the reduced price was agreed.

    4.5 If the goods have a defect, the Customer may request that it be remedied. At the Customer's choice, the Customer may request delivery of new goods without the defect or a repair, unless the chosen method is impossible or disproportionately costly compared with the other. For food, given its nature, a defect is remedied by delivering new goods without the defect.

    4.6 The Customer may claim a reasonable price reduction or withdraw from the Contract where the Seller has refused to remedy the defect or has failed to remedy it properly, where the defect recurs, where the defect constitutes a material breach of the Contract, or where it is apparent from the Seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Customer. The Customer may not withdraw where the defect is insignificant; a defect is presumed not to be insignificant. If the Customer withdraws, the Seller shall refund the purchase price without undue delay after receiving the goods or after the Customer proves that they were sent, using the same means of payment as the Customer used, unless the parties agree otherwise.

    B. Making a complaint

    4.7 The Customer may make a complaint at zakaznik@boxxi.cz, with the driver on handover of the goods, or in writing at the address of the Seller's establishment. The Seller recommends documenting the condition of the goods with a photograph.

    4.8 On receipt of a complaint the Seller shall issue the Customer a written confirmation stating the date on which the complaint was made, its content, the remedy requested by the Customer, and the Customer's contact details for the purpose of informing them of the outcome. The confirmation is sent to the Customer's e-mail address.

    4.9 The complaint, including remedying the defect, must be settled and the Customer informed no later than 30 days from the day the complaint was made, unless the Seller and the Customer agree on a longer period. If the complaint is not settled and the Customer informed within that period, the Customer may withdraw from the Contract or claim a reasonable price reduction.

    4.10 The Seller shall issue the Customer a confirmation of the date and manner of settlement of the complaint or, where applicable, written reasons for its rejection.

    4.11 Where a complaint is justified, the Customer is entitled to reimbursement of the necessary costs incurred in making it. Where a complaint is unjustified, no entitlement to reimbursement of costs arises.

    4.12 The rights under this Article are not affected by the right of withdrawal under Art. V or by the Satisfaction Guarantee under Art. 5.8 et seq., and may not be limited by those provisions.

    V. WITHDRAWAL FROM THE CONTRACT AND BOXXI SATISFACTION GUARANTEE

    A. Statutory right of withdrawal

    5.1 A Customer who is a consumer has the right to withdraw from a Contract concluded by distance communication within 14 days pursuant to Section 1829 of Act No. 89/2012 Coll., the Civil Code. The period ends 14 days from the day on which the Customer, or a third party designated by the Customer other than the carrier, took delivery of the goods; where the goods are delivered in parts, from the day of taking delivery of the last part.

    5.2 The Customer has no right of withdrawal in respect of:

    • a) deep-frozen food and other food whose storage temperature stated on the label is −18 °C or lower;
    • b) chilled food whose storage temperature stated on the label is below +8 °C;
    • c) food for which, on the day of delivery, fewer than 7 days remain until the use-by date or the best-before date stated on the product label;
    • d) food in sealed or hygienic packaging where that packaging has been broken after delivery;
    • e) food which, after delivery and by its nature, has been irreversibly mixed with other goods;
    • f) goods portioned, adapted or assembled to the Customer's specification or personalised to the Customer's requirements.

    The exclusions under (a) to (e) are based on Section 1837(e) and (g) of the Civil Code; the exclusion under (f) on Section 1837(d) of the Civil Code.

    5.3 For goods not listed in Art. 5.2 — in particular shelf-stable specialities in unbroken packaging and non-food goods — the Customer may withdraw under Art. 5.1 without giving a reason.

    5.4 Information that the right of withdrawal is excluded for the goods listed in Art. 5.2 is provided to the Customer in these GTC, with which the Customer acquaints themselves before bindingly submitting the Order.

    5.5 The Customer sends the withdrawal to zakaznik@boxxi.cz. The Customer may use the model withdrawal form annexed to these GTC.

    5.6 If the Customer withdraws under Art. 5.1, the Seller shall return to the Customer, without undue delay and no later than 14 days from withdrawal, all monies including delivery costs received from the Customer under the Contract, using the same means of payment. If the Customer chose a delivery method other than the cheapest one offered, the Seller shall refund delivery costs in the amount corresponding to the cheapest delivery method offered. The Seller deducts no handling, administrative or other fee from the refunded amount. The Seller is not obliged to refund the monies before receiving the goods or before the Customer proves that the goods have been sent back. The Seller bears the cost of returning the goods.

    5.7 The Customer is liable to the Seller only for any diminution in the value of the goods resulting from handling the goods otherwise than as necessary to become acquainted with their nature, characteristics and functioning.

    B. BOXXI Satisfaction Guarantee

    5.8 Nature of the guarantee. The Satisfaction Guarantee is a voluntary contractual right granted by the Seller over and above its statutory obligations. It is not the right of withdrawal under Section 1829 of the Civil Code, and its conditions in no way limit or condition the Customer's statutory rights, in particular the right under Art. 5.1 and the rights arising from defective performance under Art. IV.

    5.9 Scope. If the Customer is not satisfied with the goods purchased, the Customer may, within 14 days of taking delivery, request the return of the goods and a refund under this Article, without giving a reason and including for goods where withdrawal is excluded under Art. 5.2, provided the conditions in Art. 5.10 are met.

    5.10 Conditions. The guarantee may be claimed only if all of the following are met at the same time:

    • a) the Customer claimed the guarantee within 14 days of taking delivery and no later than 7 days before the end of the use-by date or best-before date stated on the product label, at zakaznik@boxxi.cz, stating the Order number and the specific items;
    • b) the goods are in their original unbroken consumer packaging, not opened, not started and not otherwise consumed;
    • c) the cold chain has not been broken — from the moment of taking delivery until handover to the Seller the goods were kept continuously at the storage temperature stated on the label, i.e. for deep-frozen food continuously at −18 °C or lower;
    • d) the goods were kept throughout in a freezer or refrigerator; storage in a thermal box, cooler bag or other packaging without active cooling does not satisfy condition (c);
    • e) the Customer confirmed compliance with (b) to (d) by a declaration of honour;
    • f) the goods were not purchased in a promotion labelled "short shelf life", "date clearance" or similar, and are not goods under Art. 5.2(f).

    5.11 Handover. The Customer does not hand the goods over to a carrier themselves. The Seller arranges collection using the refrigerated transport of its logistics partner, usually within 5 working days of the claim. Collection is free of charge for the Customer. Until collection the Customer keeps the goods in a freezer or refrigerator and removes them only upon handover to the driver. The goods are handed over to the driver in person; goods left outside a cooled environment without handover in person are not deemed handed over.

    5.12 Inspection on collection. On handover the driver verifies the temperature of the goods and the condition of the packaging. Condition 5.10(c) is not met if the temperature of deep-frozen goods on handover is higher than −15 °C, or if the goods show visible signs of thawing and refreezing (in particular loose ice or frost inside the packaging, deformed packaging, congealed or clumped contents, or leaked juices), or if the packaging is broken, opened or incomplete. The driver records the result in a short protocol signed with the Customer; the Customer receives a copy.

    5.13 Failure to meet the conditions. If the conditions in Art. 5.10 or 5.12 are not met, the guarantee cannot be claimed. In that case the Seller does not take the goods back and leaves them with the Customer. This does not affect the Customer's rights under Art. 5.1 and Art. IV.

    5.14 Refund. Where the conditions are met, the Seller refunds the full price of the returned goods including their delivery cost, within 14 days of collection, using the same means of payment or otherwise as agreed with the Customer. Where an Order is returned only in part, delivery costs are refunded pro rata to the share of the returned goods in the total Order price.

    5.15 Scope and misuse. The guarantee may be claimed only by a Customer who is a consumer, and no more than 3 times in any 12-month period. The Seller may decline the guarantee to a Customer who repeatedly claims it in a manner manifestly contrary to its purpose.

    5.16 Disposal of returned goods. The Customer acknowledges that the complete temperature history of returned food cannot be evidenced and that the Seller therefore may not return it to sale under food safety law; returned food will be destroyed. This is the reason for the scope of the conditions in Art. 5.10 to 5.12.

    5.17 Relationship to complaints. If the goods are thawed, damaged, with broken packaging, or past their use-by or best-before date on delivery, this is not a case for withdrawal under Art. 5.1 or for the Satisfaction Guarantee, but a defect in the goods. The Customer then proceeds under Art. IV. The Seller recommends raising the defect without undue delay after delivery, preferably directly with the driver, and documenting the condition of the goods with a photograph.

    VI. PURCHASE PRICE AND PAYMENT TERMS

    6.1 The price of the goods ordered by the Customer shall be governed by the prices listed for the ordered goods on the Boxxi food solutions website at the time the order is placed by the Buyer. The prices of the goods listed on the website include VAT at the statutory rate, unless the specific goods are expressly stated to be exclusive of VAT.

    6.2 The purchase price for the delivered goods and any transport costs shall be paid by the Buyer by the selected payment methods.

    6.3 The purchase price shall be deemed to be duly paid only when it is credited in full for a separate part of the delivery to the Seller's account or when it is paid in full in cash at the Seller's shop or to an employee of the transport company. The Customer may, in principle, take delivery of the goods only after full payment of the purchase price and any freight charges, unless otherwise agreed in writing by the parties.

    6.4 The invoice issued by the Seller to the Customer on the basis of the purchase contract between the Seller and the Customer also serves as a tax document and delivery note (warranty card) and is sent by e-mail.

    6.5 If the prices listed for individual types of goods on the Boxxi food solutions website are marked as special, then they are valid until the stock is sold out or until the next update of the offer.

    VII. LIABILITY / COPYRIGHT

    7.1 The Customer agrees that Boxxi food solutions s.r.o. is not responsible for the continuous uninterrupted and error-free and safe operation of the boxxi.pro website. Boxxi food solutions shall not be liable for any advertising or promotion carried out by any third party through the boxxi.pro internet portal, nor shall it be liable for any errors resulting from third party interference with the boxxi.pro internet portal or its use contrary to its intended purpose.

    7.2 The availability of the goods is subject to stock availability and Boxxi food solutions does not guarantee the availability of the goods. In the event that the Order cannot be processed for any reason on the part of Boxxi food solutions, the Customer will be informed of this via the Boxxi food solutions customer service line or via the e-mail address provided by the Customer in the Order as the contact address.

    7.3 The Seller is liable for damage in accordance with the Civil Code. The Seller is not liable for damage arising from incorrect storage or handling of the goods by the Customer after delivery, in particular from a break in the cold chain on the Customer's side. Information about the goods on the web interface cannot be regarded as a statement of the goods' suitability for the Customer's particular purpose.

    7.4 Photographs of goods on the web interface may be illustrative. The description, composition and weight stated for the specific goods and the information on their packaging are decisive as to their properties.

    7.5 All materials published on the Boxxi food solutions website are protected by copyright law. This website and its individual parts (in particular descriptions and illustrations of the goods sold, categorization of goods) may not be copied electronically or mechanically and made available to the public or otherwise used without the prior written permission of the Seller as copyright holder.

    VIII. ALCOHOLIC BEVERAGES

    8.1 Alcoholic beverages may be sold only to persons over 18 years of age; their sale to younger persons is prohibited. The driver verifies the Customer's age visually on handover by inspecting an identity document; the Seller does not request and does not retain a copy of any identity document. If age is not verified on handover, the alcoholic beverages will not be handed over and the Seller is entitled to withdraw from the Contract in the part concerning those beverages; the price paid for those beverages is refunded to the Customer.

    IX. MISUSE OF THE SERVICE, AVAILABILITY OF THE SERVICE, OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

    9.1 When using the boxxi.pro Internet portal, the Customer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the boxxi.pro Internet portal. The Internet portal boxxi.pro may only be used to the extent that it is not to the detriment of the rights of other Boxxi food solutions customers and is in accordance with its intended use.

    9.2 The Seller is entitled to restrict or terminate the Customer's access to boxxi.pro where the Customer is in material breach of these GTC, in particular Art. 9.1, or uses the portal in a manner that endangers its operation or the rights of other customers. The Seller shall inform the Customer and state the reason.

    9.3 Boxxi food solutions is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of Act No. 89/2012 Coll., the Civil Code.

    X. DATA PROTECTION

    10.1 How Boxxi food solutions processes the Customer's personal data is described in the Customer Privacy section. The Customer acknowledges that he/she is obliged to provide his/her personal data correctly and truthfully and that he/she is obliged to inform Boxxi food solutions of any change in his/her personal data without undue delay.

    XI. Delivery and acceptance

    11.1 Unless otherwise agreed, all correspondence relating to the Contract must be delivered to the other Party in writing, by electronic mail, or in person or by registered mail through a postal service provider. The Customer shall be delivered to the electronic mail address specified in the Order.

    11.2 A message delivered by electronic mail is deemed delivered at the moment it is received by the incoming mail server. A message delivered in person or through a postal service provider is deemed received when the addressee takes delivery of it, or refuses to take delivery of it.

    XII. Final Provisions

    12.1 Where the legal relationship established by the Contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of a Customer who is a consumer arising from the mandatory provisions of the law of their country of residence.

    12.2 In the event of a dispute, the Customer may also use out-of-court consumer dispute resolution. The competent body is the Czech Trade Inspection Authority — Česká obchodní inspekce (www.coi.cz), which operates a section for out-of-court resolution of consumer disputes; the procedure follows the rules published there. A Customer resident in the Slovak Republic may also contact the Slovak Trade Inspection — Slovenská obchodná inšpekcia (www.soi.sk).

    12.3 Boxxi food solutions is authorised to carry out this activity on the basis of a trade licence and the activity is not subject to any other authorisation. Trade control is carried out within the scope of its competence by the Trade Licensing Authority.

    12.4 If any provision of the GTC is or becomes invalid or ineffective, such invalid provisions shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the remaining provisions.

    XIII. Customer support contact details:

    • Internet portal/ e-shop: boxxi.pro
    • Customer phone line. +420 774 328 080

    Any questions, suggestions, comments or complaints can be addressed to zakaznik@boxxi.cz. If they cannot be resolved, they can be referred to the state supervisory authorities and the courts.

    ANNEX — MODEL WITHDRAWAL FORM

    Complete and send this form only if you wish to withdraw from the Contract for goods where the right of withdrawal is not excluded under Art. 5.2 of the GTC. Send the form to zakaznik@boxxi.cz.

    To: Boxxi food solutions s.r.o., Pechlátova 334/1a, Radlice, 150 00 Prague, Czech Republic, Company ID 09165754, e-mail: zakaznik@boxxi.cz

    I hereby give notice that I withdraw from the contract for the purchase of the following goods: ...............................

    Order number: ............................ Ordered on: ..................... Received on: .....................

    Consumer's name: ...............................

    Consumer's address: ...............................

    E-mail and telephone: ...............................

    Bank account number for the refund: ...............................

    Date: ..................... Consumer's signature (only if this form is sent on paper): .....................

    These General Terms and Conditions shall come into force on 12 August 2026.